Project Communication

How We’ll Communicate

Last updated: July 1, 2025

All communication for your project will be handled exclusively inside Basecamp.

This keeps everything streamlined, organized, and easy to find—no more digging through your inbox or losing track of deliverables.

You’ll be provided with a private Basecamp link once your onboarding call is scheduled. Please only sign up using the link provided. This allows you to create a free account under my agency, which ensures you’re added to the correct project space with everything set up and ready to go.

To learn how Basecamp handles your data, you can review their Privacy Policy here.

Why we use Basecamp:

Once your project kicks off, we won’t use email for communication. You will receive email notifications when something is posted in Basecamp, but replies should always happen inside Basecamp itself to keep your project on track.

Staying On Track

  • You must respond to communication within 24 business hours.
    This ensures your project stays on track and on schedule.

  • No response within 72 business hours counts as approval.
    If I don’t hear from you within three business days after sending files or asking for feedback, I’ll move forward as if everything is approved.

If you receive any emails during your project, they will come from Magnata Marketing—that’s the parent agency behind Maker Magnate.

For anything outside your project (like general questions or pre-purchase support), feel free to email me at:

But once your project is live, Basecamp is the only place we’ll communicate.

Thanks for respecting this structure. It helps me deliver high-quality work, on time, and with no crossed wires.